consumerism
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Hospitals Should Take A Page Out of Amazon’s Digital Engagement Playbook, Argues Providence Digital Chief
In order for health systems to “not be commoditized fully,” they need to collect data to know their patients’ behaviors better and build stronger relationships with them, argued Sara Vaezy, Providence’s chief strategy and digital officer. Consumer brands like Amazon have been doing this for years so they can deliver personalized experiences to their users, and it’s time hospitals take a page out of their playbook, she said.
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Why Patients Are Demanding a More Digital Healthcare Payment Process
Patient demand for digital payment communication — both reminders about bills, as well as text messages that enable bill payment — is on the rise, according to a recent report. This is in line with growing consumerism trends in the U.S. — patients want their healthcare payment experience to mimic the convenience and ease they have when they pay for things like travel or retail goods.
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Payer’s Place: Dawn Maroney
Dawn Maroney, President, Markets of Alignment Health and CEO of Alignment Health Plan, to discuss how they are using technology to provide better service and care to consumers.
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MedCity Influencers, Consumer / Employer
Consumerism, Customer Experience at Healthcare’s Forefront
Healthcare consumerism and prioritizing the customer experience to boost loyalty are key focus areas for providers and payers in the months and years ahead.
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Lack of physician buy-in is hampering hospitals’ deployment of self-scheduling tech
Health systems are trying to deploy self-scheduling technology to meet patients’ demand for consumer-friendly tools. However, a lack of physician buy-in is preventing the technology from taking off.
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MedCity Influencers, Consumer / Employer, Health Tech
What’s next in healthcare consumerism: Digital management solutions benefit patients and providers
We’re past the point of technology being a Band-Aid to get practices through a pandemic. Investing in the right digital tools can help practices attract new business, get them paid faster and provide better patient care.
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Health IT, Hospitals, Patient Engagement
UnityPoint Health, b.well Connected Health partner to implement digital-first consumer strategy
The Iowa-based health system will leverage b.well Connected Health’s platform and services to enable patients to view and share their health data. The platform will also allow patients to access all of UnityPoint’s digital tools in one location.
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Health IT, Hospitals, Startups
Consumerism is driving a bold new vision for home healthcare
Consumers want the healthcare industry to meet them where they are, and this shift in patient mindset has expanded the definition of home healthcare and who benefits from it, according to a panel at MedCity INVEST Digital Health conference.
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CHIME CEO: Digital acceleration fueling cybersecurity concerns
Healthcare is in the midst of a digital revolution, unlike anything the industry has experienced before. But, according to CHIME CEO Russell Branzell, the growing dependence on technology for patient care and remote work is raising concerns related to cyberattacks.
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Covid-19 triggers surge in healthcare consumerism: What’s the potential for quality and affordability?
What would the future look like if we continue down the path of active healthcare consumerism?
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Applying Remote Patient Monitoring to Surgery Prep and Recovery, Oncology and Women’s Health
Join us to learn about the latest trends in remote monitoring and how to extend its benefits beyond chronic conditions to more patients – all while using fewer staff resources.
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Survey: Consolidation, consumerism and telehealth are top healthcare trends in 2019
In a Definitive Healthcare survey of more than 1,000 healthcare leaders, industry consolidation earned 25.2 percent of the votes and the title of the top healthcare trend in 2019.
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Allscripts CEO Paul Black on interoperability, provider burnout and more
In a phone interview, Allscripts CEO Paul Black chatted about interoperability, artificial intelligence and provider burnout, as well as what Allscripts has been up to recently.
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Consumerism in healthcare is one trend that few hospitals are ready for
A new report about the state of consumerism in healthcare shows that hospitals and health systems do not have the means to gather and analyze data about their patients.
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Welltok buys healthcare communications firm Silverlink, raises $45M
“Silverlink is really good at multichannel, targeted consumer engagement,” Welltok Chief Marketing Officer Michelle Snyder said. “It brings us new technology capabilities and new markets.”
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Xerox: Health insurers need to be more consumer-friendly
The arrival of health insurance exchanges under the Affordable Care Act was supposed to herald a new era of consumerism, but the industry wasn’t fully prepared.