This April, MultiCare Health System rolled out an initiative called Spring Connection Week, a week in which meetings were cleared from the schedules of supervisors, managers and directors so that they could conduct one-on-one rounds with their frontline staff. Stacey Parkin, MultiCare’s chief patient experience officer, thinks other hospitals should steal the idea as a way to illuminate the biggest problems their workforces face.

Amid unrelenting surges of Covid-19 cases, healthcare organizations like MultiCare Health System had to reconfigure their operations to manage capacity. In an interview, Dr. Michael Meyers, a MultiCare physician executive, describes how the health system leveraged technology to help it move through the different phases of the pandemic.