A human touch makes a significant difference in healthcare call interactions where an automation-dominant approach would fall short.

Health systems need to turn their attention to technology that can improve staff retention by reducing employee burnout, according to HCA Divisional CIO Andy Draper. Here’s a look at what Parlance is doing to realize ROI with conversational AI.

Health tech experts explained the nuances of healthcare data management and ways in which patient data can be cleaned, converted, standardized and harmonized across systems

Hospitals are places of healing, but they have also become sites of gun violence. A panel at the MedCity News INVEST conference discussed the ways hospitals can reduce threats and de-escalate situations before they become violent.

Of the more than 15% of American adults who have past-due medical debt, about 73% owe some or all of the money to hospitals, according to a recent Urban Institute report. The American Hospital Association said short-term limited duration health plans and high-deductible health plans are to blame.

David Finn, CHIME Association Executive Healthcare and Information Sector, lead of the cybersecurity pavilion initiatives at ViVE 2023, does not mince words. With ransomware attacks surging to an all time high this month, Finn said in an interview that security is no longer a defensive posture; we are engaged in a war.

Though hospitals’ financial circumstances were dire this year, some multibillion dollar expansion projects have managed to move forward — including a the construction of a new $5 billion medical campus in Nevada and a new $4.3 billion hospital in San Francisco.

Hospitals’ operational margins have shrunk dramatically this year. Now more than ever, hospitals need to ensure they’re getting the most out of their investments in technology. Clear governance structures, effective communication and detailed training are among the factors hospitals need in order to get a significant return on investment for technology deployments, according to a new report.

Many providers think their telehealth program increases the workload for nurses and support staff, according to a recent report. In 2023, hospitals and physician practices will have to focus on making their telehealth workflows more efficient, which may involve partnering with third-party administrators.

A hospital corporation with facilities across Massachusetts must pay $1.9 million in civil penalties in a lawsuit alleging that an employee stole more than 17,000 units of controlled substances and the hospitals did not have accurate records of controlled substances to prevent such illegal activity. 

Less than 1% of hospitals and health systems said their relationship is improving and the rest said it has stayed the same. The American Hospital Association specifically called out commercial insurers for their practices on prior authorization and claims denials and delays.

BioAR Trial is a new accelerator that will provide companies a guaranteed clinical trial site at one of the hospitals and health systems partnered with the program. Applications are being accepted for the first cohort of companies, which will begin in April.

Hospitals struggle to retain switchboard and call center staff, a situation exacerbated by inflation. Here’s how Parlance is leveraging its call automation tech to help address these needs and improve the caller experience.

Leaders in healthcare draw attention to the myriad ways cloud computing technology is transforming healthcare.

Leaders in healthcare draw attention to the myriad ways cloud computing technology is transforming healthcare.

Wednesday’s mass shooting at a Tulsa hospital campus marks the 233rd mass shooting in the U.S. this year. Healthcare workers across the country are arguing that the nation’s gun violence problem should be treated as a public health crisis and met with legislative reform.

The startup—which has twice received KLAS Research’s “Best in KLAS” award for patient outreach—will use funds its raised to grow the number of teams working on its patient communication solutions.

Prevention and cyber resiliency—an organization’s ability to bounce back and operate in the event of a cyber attack—have become all the more important as cyber threats have increased during the pandemic.

Pulling back the curtain on healthcare pricing is easier said than done, acknowledged Chris Severn, the company’s co-founder and CEO. That’s exactly why the investment is so important.

Full EHR interoperability and data standardization remain the holy grail: mysterious and elusive. So hospitals are employing different strategies to access a patient’s complete medical history.

It’s common for health systems, which feel pressured to innovate but are unsure how to implement change, to choose flawed approaches. Having a thoughtful strategy for success can make all the difference.

To maximize productivity, hospitals must connect with community providers to transmit electronic orders and results back and forth. An integrated laboratory testing platform can support this and improve the patient experience.

Since the pandemic began, health systems have faced severe medical supply shortages for everything from personal protective equipment and ventilators to testing kits. However, those issues pale in comparison to a growing workforce shortage that is touching nearly every aspect of the health ecosystem.

Healthcare executives and investors shared insights on a wide range of topics from partnering with startups, real world evidence, health equity and new developments in the regulation of patient data.

At a time of dramatically increasing consumer demand for convenience and digital self-service, hospitals and health systems have a significant opportunity to close the gap between expectations and reality for people trying to find care.

Patient expectations are drastically changing due to the pandemic, access to technology and generational preferences. By actively listening to patients and drawing on data healthcare organizations already have, it’s possible to personalize experiences and improve care delivery.

In its second report evaluating whether hospitals are with complying with the price transparency rule that went into effect Jan. 1, 2021, PatientRightsAdvocate.org found compliance to be still very low with none of the hospitals at the nation’s largest hospital system posting prices online.

AvaSure brings to the table 24-7 virtual technology monitoring solutions used in hospital rooms across the country, and Equum Medical provides access to care via telehealth and clinical transformation teams to help with integrating the technology.

As older nurses retire and others leave the profession due to burnout, there’s a very real threat of a leadership void in nursing. But making changes related to nursing culture, staffing and paths to the top can prevent that.

At an event styled after the TV show but kinder and gentler, OSF HealthCare employees get 15 minutes to pitch their ideas to subject matter experts, stakeholders and other members of the community. They use the presentation to share where they are in the process and what resources they need to validate their concepts and network.