Zocdoc launched a new suite of tools to compete with the solutions sold by Phreesia, NexHealth and Solutionreach. The product suite, which is free for any provider to use, includes tools to streamline the patient intake process, facilitate online scheduling and enable video visits.

In a day of vast innovation, expansion, and acquisitions, an engineering mindset can bring a unique and effective approach to thinking across the system, evaluating the current and future state, standardizing on best practices, and considering upstream and downstream workflows.

The fusion of clinical and engagement data can revolutionize the way we understand and treat patients. By optimizing data collection and synthesis, securely sharing data, and ensuring equitable access, we can make significant strides towards delivering more personalized, effective, and patient-centered care.

We must advocate for the positive impact that technology can have on healthcare outcomes, while also building solutions to create a more equitable health system. This includes traditional, less tech-reliant methods for those unable to embrace technology.

The Walt Disney Company excels in designing exceptional service because they are hyper-focused on listening, tracking, designing, and measuring the experiences of guests visiting their properties. We can apply this approach in pharma by enhancing our patient journey maps and go beyond focusing on the key clinical engagement touch points (e.g., doctor visits, prescription pickups) and enriching our insights with the micro-moments surrounding these obvious events.

Even with my “VIP” access to the healthcare system as a physician who practiced in my community, I’m still struggling to coordinate my care as a cancer patient. I believe patients need more from their payers, providers, and digital health collaborators when it comes to care coordination and navigation.

While greater operational efficiency and cost control are essential to the success of VBC initiatives, so too is patient engagement. Care coordination and care management are far more difficult – and far less likely to achieve optimal outcomes – without patients who are fully engaged with their providers.

One health system that initiated a journey mapping process for breast health services focused on connecting patients with a breast surgeon within 48 hours. But for the patient, that’s not 48 hours. That’s 10,000 moments of terror, she told them. Understanding this, the health system redesigned how it communicated with patients.

Most patients prefer in-person care to virtual, according to a recent report. This finding should drive health systems to refine their telehealth experiences — they should determine which type of visits are best-suited for the modality, and they should ensure their virtual care environments adopt a more human-centric design.

Recent regulations from the Office of the National Coordinator for Health IT (ONC) and Centers […]

Dr. Ala Stanford, founder of the Black Doctors Covid-19 Consortium, provided hundreds of thousands of Covid-19 tests and vaccines to Black and Brown people in Philadelphia’s underserved neighborhoods during the pandemic. In her view, her work was impactful because she acted promptly and focused on community-based patient engagement.

Memora Health recently raised $30 million in funding. The company’s platform automates touch points for complex care patients through text messaging-based programs. Some of Memora’s customers include Mayo Clinic, Penn Medicine, Northwell Health and Boston Medical Center.

By focusing on ways to eliminate uncertainty in the patient journey, health systems can more effectively develop digital solutions that enhance convenience, take the guesswork out of the patient experience, and give patients the tools they need to access care and maintain their health.

Healthcare consumerism and prioritizing the customer experience to boost loyalty are key focus areas for providers and payers in the months and years ahead.

By hearing critiques or praises directly from the source of your practice’s revenue, you can determine what is working and what needs improvement.

To drive adoption, digital health solutions must solve real user problems, which means users cannot be an afterthought in developing these solutions. But it’s also important to recognize that end users aren’t the only group whose needs matter. Workable, scalable digital health solutions must also clear the hurdles of technical feasibility and business viability.

The FHIR APIs mandated by CMS are only one data format, designed for the fast exchange of electronic health records.There’s a larger category of APIs that will help us provide a simpler, more integrated process: experience APIs.

Through effective and purposeful engagement, frontline caregivers are able to build meaningful relationships with patients, show them that they are seen and heard, and empower them with the information and education they need to be better stewards of their own health.

Here are four must-know key performance indicators that providers should know and use when looking to improve outcomes and the patient experience.

Software company Feedtrail recently launched a clinician retention workgroup designed to streamline the process of connecting employees to positive patient feedback. The first cohort involves four providers, including Cedars-Sinai in Los Angeles and Huntington Hospital in Pasadena.

Added complexity to daily life is likely why patient dropout rates remain high, with 19% leaving studies before completion. Truly patient-centric trials will allow for broader participation, allowing patients to decide how and when they want to engage in a study.

WebMD Provider Services struck a partnership with patient communication company Artera (formerly WELL Health) to expand access to patient educational content and medication affordability programs through texting.

Intermountain’s former chief medical officer argued that even though hospital finances are dire, hospitals should prioritize patient experience investments. Her reasoning? People like to talk about their experiences receiving healthcare — both good and bad. When word gets around that a hospital provides non-rushed, empathetic care, more people will want to come there for treatment,

More patients are coming back to the doctor’s office even as a physician shortage looms; here’s how savvy healthcare providers are turning to intelligent scheduling technology to optimize physician time and clinic efficiency.h

Health plans are in a unique time of change and have the opportunity to be seen as partners for success with employers and providers. Here are a few key healthcare trends that health plans should watch in the coming months

Telemedicine company TytoCare launched a new offering that promises to give providers and health plans the range of products and services needed to operate successful virtual primary care programs. Gilad said the offering, named Home Smart Clinic, can give customers a clear picture of ROI because of its high utilization and patient engagement rates.

Instead of EHR companies trying to build solutions in-house, collaborating with a patient engagement technology provider is the simplest and most cost-effective way for them to deliver the communication link demanded by today’s healthcare consumer.

A new report revealed key trends about patient preferences, including information about how they prefer to schedule appointments and choose providers. The trends uncovered in the report lend themselves to some key recommendations that healthcare providers should consider, such as improving post-ER communication and putting a greater emphasis on online reputation management.

Texting has the power to help you build relationships, especially since it fits into most peoples’ schedules, and takes almost no effort to read and respond to.

The years ahead will require the ongoing enactment of meaningful policy, ongoing research and investment, and foresighted dedication to innovative solutions and technical advancements that support patient engagement and activation.