Amy West
Amy West is the Head of US Digital Transformation and Innovation for Novo Nordisk, where she drives disruptive digital health and commercial innovation exploration and validation for the US enterprise. She leads a team of industry pioneers in exploring existing and emerging technologies and other areas of innovation to develop novel solutions for improved patient experience and outcomes. She also established the first US innovation incubator (Apis Labs) for Novo Nordisk, applying design thinking, scrum, agile, and lean methodologies to identify and test novel solutions. Amy holds an MBA from Marymount University and a Bachelor’s degree in English from the University of Richmond.
-
The Journey to Personalized Healthcare
The Walt Disney Company excels in designing exceptional service because they are hyper-focused on listening, tracking, designing, and measuring the experiences of guests visiting their properties. We can apply this approach in pharma by enhancing our patient journey maps and go beyond focusing on the key clinical engagement touch points (e.g., doctor visits, prescription pickups) and enriching our insights with the micro-moments surrounding these obvious events.
Promoted
Payer’s Place: Dawn Maroney
Dawn Maroney, President, Markets of Alignment Health and CEO of Alignment Health Plan, to discuss how they are using technology to provide better service and care to consumers.
Promoted
Applying Remote Patient Monitoring to Surgery Prep and Recovery, Oncology and Women’s Health
Join us to learn about the latest trends in remote monitoring and how to extend its benefits beyond chronic conditions to more patients – all while using fewer staff resources.
